• Job Location: Ring Road Central, Accra, , GH
• Job Function: Hospitality & Leisure
• Employment Type: Full-Time
• Minimum Experience: 3 years
• Minimum Qualification: First Degree
• Age Range:
• Preferred Gender: Any
• Salary: 3480
• Expected Start Date: 02/04/2025

Key Responsibilities:
1.Operations Management:
Oversee the food and beverage operations of the establishment, ensuring smooth day-to-day activities.
Develop and implement operational policies and procedures.
Monitor and maintain the quality of food and service provided to guests.
Ensure proper inventory management, including stock ordering, storage, and rotation.
Manage the setup and breakdown of dining areas, event spaces, and bars.

2.Team Leadership & Staff Management:
Hire, train, and manage a team of waitstaff, bartenders, kitchen staff, and supervisors.
Conduct regular performance evaluations, provide feedback, and promote team development.
Create staff schedules, ensuring appropriate coverage during peak times.
Ensure that the team adheres to safety and hygiene standards, as well as company policies.

3.Customer Service & Guest Satisfaction:
Ensure guests have an exceptional dining experience by providing prompt, friendly, and efficient service.
Handle customer complaints or concerns in a professional manner, ensuring swift resolution.
Regularly interact with guests to obtain feedback and make improvements.

4.Financial Management:
Prepare and manage the department’s budget, ensuring that food and beverage costs are controlled.
Monitor revenue, expenses, and profit margins, identifying areas for improvement.
Oversee pricing strategies for menu items and promotional offerings.
Manage ordering of food, beverages, and supplies while maintaining cost efficiency.

5.Compliance & Safety:
Ensure all F&B operations comply with local health and safety regulations, food safety standards, and labor laws.
Conduct regular training on health, safety, and sanitation practices.
Oversee the maintenance of kitchen and dining equipment to ensure safety and efficiency.

6.Marketing & Promotions:
Work with the marketing team to promote food and beverage offerings through special events, packages, or seasonal promotions.
Assist in the design and distribution of marketing materials, including menus, advertisements, and online presence.

7.Reporting & Analysis:
Maintain accurate records of inventory, sales, costs, and guest feedback.
Regularly analyze financial reports and customer satisfaction data to identify trends and areas for improvement.
Report to senior management on the department's performance

Key Skills and Qualifications:
Education: A degree in hospitality management, business, or a related field is often preferred.
Experience: Previous experience in food and beverage operations, with at least 3-5 years in a supervisory role.

Skills: 
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Budgeting and financial management expertise.
Knowledge of food safety regulations and inventory control.
Ability to handle high-pressure situations.
Personal Attributes: 
Detail-oriented, organized, and customer-focused.
Ability to multitask and prioritize effectively.
Strong problem-solving abilities and adaptability.

Working Conditions:
The F&B Manager may be required to work evenings, weekends, and holidays depending on the business needs. The role may involve both office and on-site responsibilities.