• Job Location: Accra, Dzorwulu, , GH
• Job Function: Engineering & Technology
• Employment Type: Full-Time
• Minimum Experience: 7 years
• Minimum Qualification: First Degree
• Age Range:
• Preferred Gender: Any
• Salary:

Accountabilities and Key Responsibilities

Problem Solving

• Liaise with problem resolution groups (Level 2 and 3) to reduce incident impact and prevent recurrence.
• Oversee formal closure of problem records after completion of root cause analysis (RCA).
• Facilitate, document, and follow up on all activities related to problem investigation and review.
• Analyze historical data to identify and eliminate potential incidents before they occur.
• Develop workarounds and solutions to mitigate incidents.
• Ensure resolution of critical events reported to the Service Desk.

Driving Business Strategy

• Align IT strategies with corporate objectives to maximize value, drive innovation, and mitigate risks.
• Develop technology roadmaps that support business growth and digital transformation.
• Oversee enterprise architecture to optimize IT investments and solutions.
• Identify fintech opportunities to enhance digital banking and financial service delivery.

Leveraging Technology Across Business Units

• Implement workflow automation and digital enhancements to improve turnaround times.
• Utilize innovative technologies and effective planning to generate revenue and reduce costs.
• Oversee the integration of fintech solutions with core banking and digital payment systems.

Identifying, Exploring, and Integrating Technologies

• Ensure IT systems are optimized and enhance or leverage existing infrastructure for efficiency.
• Maintain policies and governance frameworks that support system enhancements and regulatory compliance.
• Partner with fintech providers and technology firms to implement cutting-edge financial solutions.

IT Operations and Disaster Recovery

• Oversee the management and continuous improvement of IT operations, ensuring high availability and performance of systems.
• Implement best practices for IT service management, incident response, and system monitoring.
• Develop and maintain a comprehensive disaster recovery plan and business continuity strategy.
• Ensure the resilience of critical IT infrastructure, applications, and data centers against potential risks and disasters.
• Conduct regular disaster recovery testing and update contingency plans based on lessons learned.

Business Impact

• Make key decisions affecting the department and ensure alignment with business objectives.
• Establish technology strategies that support long-term business sustainability and growth.

Internal & External Relationships

• Internal: Collaborate with all business units to align technology with business needs.
• External: Manage relationships with IT service providers, fintech firms, and regulatory bodies.

Qualification & Knowledge

• Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s degree preferred).
• Certification in IT Service Management (e.g., ITIL), cybersecurity, cloud computing, or project management.
• 7+ years of hands-on post-qualification experience in IT leadership roles within financial services.
• Experience in fintech, digital banking, or payment systems is an added advantage.