• Job Location: Labone, Labone, , GH
• Job Function: Engineering & Technology
• Employment Type: Full-Time
• Minimum Experience: 5 years
• Minimum Qualification: First Degree
• Age Range:
• Preferred Gender: Any
• Salary:

RESPONSPONSIBILITIES

• Follow-up with hardware/software vendors to define requirements and supporting plans to meet the requirements.
•  At management requests provide up-to date information on the current project status. 
• Performs account management for all network/voice systems (MS WinNT, MS Exchange, MS SQL, Remote Access, PBXs etc). 
• Performs day-to-day tasks and procedures for Backup of all network data resources. 
• Ensure that the IT Security is implemented at the LAN/Voice network, Server and workstation level by implementing the company's  Standards. 
• Perform design, planning & installation of LANs, this includes wiring/hubs, Servers and workstations to company defined Standards (including Standard Desktop & Servers configurations). 
• Provide first- and second-line support WAN/VPN/Voice Net and first line support for Corp. Applications and end-user’s support. 
• Keep all internal IT processes & procedures fully documented and safe. 
• Provide excellent service to IT users within the organization 
• Escalate IT issues to management where necessary 
• Undertake small to medium-sized IT projects as required 
• Setting up and configuring new laptops, desktops, IP Phones 
• Install authorised software to laptops and desktops 
• Ensuring security and upgrades are applied and kept up to date on desktops and laptops 
• Setting up new users and disabling expired accounts in accordance with HR requirements

REQUIREMENTS

• Mandatory technical skills: administering Windows NT/2003/2008, Exchange, IIS, DHCP, WINS, DNS servers; experience working with switches and routers, servers and workstations; knowledge of TCP/IT stack and MS office application suite, knowledge of modern IT technologies. Basic functionality/administration of Siemens/Nortel PBXs. 
• Ability to communicate effectively both within the International SOS organization and with external contacts 
• At least 3 years of practical work experience in the field of IT and IT support (at user, system and network level) 
• Experience of working in a call centre environment a distinct advantage 
• Higher technical education in the field of IT or electronics. 
• IT Certifications (MCP/MCSE/CCNA) a distinct advantage 
• Has technical learning ability. Picks up technical things quickly, can learn new skills and knowledge. Good at learning new industry, company, product or technical 
• Customer focus – dedicated to meeting the expectations and requirements of internal and external customers. Establishes and maintains effective relationships with customers and gains their trust and respect. 
• Work under pressured deadlines 
• Ability to associate and deal with other cultures