• Job Location: Osu, ACCRA, , GH
• Job Function: Hospitality & Leisure
• Employment Type: Full-Time
• Minimum Experience: 5 years
• Minimum Qualification: First Degree
• Age Range:
• Preferred Gender: Any
• Salary:

Department Leadership and Supervision
Lead and manage the entire housekeeping department, ensuring smooth daily operations across all guest and public areas.
Plan, schedule, and assign cleaning duties to staff based on occupancy forecasts and operational needs.
Conduct regular inspections of apartments, corridors, public areas, restaurant spaces, and back-of-house areas to ensure cleanliness and maintenance standards are consistently met.
Monitor staff performance, grooming, and adherence to company standards.
Ensure that all housekeeping trolleys, storage areas, and pantries are well organised, clean, and properly stocked.
Conduct daily briefings and shift handovers with the team to communicate priorities, special requests, and updates.

Staff Management and Development
Supervise, coach, and motivate the housekeeping team to deliver high-quality service.
Train new team members on cleaning standards, safety procedures, equipment use, and guest interaction.
Monitor attendance, punctuality, and discipline, taking corrective action when required.
Prepare work schedules and ensure adequate staffing levels for all shifts.
Conduct performance appraisals, recommend promotions, and identify training needs to improve efficiency and morale.

Quality Control and Guest Service
Ensure guest apartments and public areas meet brand and property presentation standards at all times.
Conduct final inspections before guest arrivals and after departures to ensure readiness and cleanliness.
Respond promptly and courteously to guest complaints, requests, or feedback.
Maintain confidentiality, professionalism, and discretion when handling guest property and personal information.
Oversee lost and found procedures in coordination with Security and Front Office.

Inventory and Procurement
Maintain accurate inventory of linen, cleaning supplies, amenities, and equipment.
Oversee linen usage, laundry operations, and stock replenishment.
Prepare and submit requisitions for cleaning products, guest amenities, and uniform needs in coordination with Procurement.
Monitor budgeted usage levels, reduce wastage, and ensure cost control within departmental limits.
Liaise with suppliers for deliveries, quality checks, and inventory records.

Coordination with Other Departments
Work closely with the Front Office to ensure timely apartment readiness and accurate room status updates.
Coordinate with Maintenance to report and follow up on repair or preventive maintenance issues.
Collaborate with Security to ensure compliance with safety, key control, and emergency procedures.
Support the Food & Beverage team by ensuring restaurant and service areas are maintained to hygiene and presentation standards.
Attend daily operations and management meetings to provide updates and feedback.

Health, Safety, and Environmental Responsibility
Enforce compliance with health, safety, and hygiene regulations.
Ensure correct handling, labelling, and storage of cleaning chemicals according to MSDS (Material Safety Data Sheet) guidelines.
Conduct regular safety audits and risk assessments within the department.
Promote and participate in property sustainability programs such as energy saving, waste reduction, and recycling initiatives.

Self-Management
Comply with all property policies, rules, and procedures, including safety, hygiene, and grooming standards.
Maintain high levels of professionalism, integrity, and personal presentation at all times.
Demonstrate reliability through punctuality and consistent adherence to attendance policies.
Take responsibility for continuous personal and professional growth through participation in training and development programs.
Exhibit a proactive attitude, strong work ethic, and commitment to upholding the property’s standards and values.

General
Uphold the company’s Code of Conduct and ethical standards at all times.
Align actions and decisions with the company’s mission, vision, and values, ensuring consistency in leadership and service delivery.
Perform additional tasks or responsibilities as assigned by Management in response to operational requirements.
Participate in the Manager-on-Duty (MOD) rotation schedule and provide support across departments as needed.
Manage all contractor and service provider relationships with professionalism, transparency, and accountability, ensuring service quality and compliance with property standards.

Key Performance Indicators    
Guest Satisfaction and Cleanliness
Operational Efficiency
Team Performance
Cost and Inventory Management
Health, Safety, and Compliance
Leadership and Communication

Key Relationships   
 Internal:
Assistant Hotel Manager / General Manager – reports directly and provides operational updates, reports, and recommendations.
Front Office Team – coordinates room readiness, guest requests, and special arrivals.
Maintenance Department – collaborates on repair work and preventive maintenance scheduling.
Restaurant and Kitchen Teams – ensure the cleanliness of service areas and restaurant restrooms.
Security Department – cooperates on lost and found, safety checks, and emergency protocols.
Procurement / Stores – ensures timely supply of linen, cleaning materials, and amenities.
Human Resources / Administration – coordinates staff records, leave, and disciplinary actions.
External:
Guests and Residents – interacts courteously and professionally to ensure satisfaction and comfort.
Suppliers and Service Providers – liaise for linen services, pest control, and cleaning product supply.
Health and Safety Inspectors / Auditors – cooperate during inspections and ensure compliance.

Qualifications and Work Experience  
Minimum 5–7 years’ housekeeping experience, including at least 2–3 years in a supervisory or senior supervisory role within a hotel or serviced apartment environment.
Strong knowledge of housekeeping procedures, chemical handling, and safety standards.
Proven leadership and people management skills.
Excellent organisational and time management abilities.
Proficient in reporting, scheduling, and inventory systems.
Good command of English (verbal and written); additional languages are an advantage.

Core Competencies
Leadership and team development.
Quality control and attention to detail.
Problem-solving and decision-making.
Cost control and resource management.
Communication and interpersonal skills.
Guest service excellence.
Health, safety, and hygiene awareness.

Level of Authority and Decision Making Operates as the head of the housekeeping department, reporting directly to the Assistant Hotel Manager / General Manager.
Authorised to assign duties, inspect and approve cleaning work, and evaluate staff performance.
May adjust schedules and reallocate staff according to operational needs or emergencies.
Authorised to approve minor supply requisitions and inventory orders within budget limits.
Responsible for ensuring compliance with cleaning, hygiene, and safety standards property-wide.
Authorised to recommend hiring, promotions, and disciplinary action for housekeeping staff.
May approve guest room readiness and cleanliness standards before check-in.
Must escalate major maintenance issues, guest complaints, or budget requests to the Assistant Hotel Manager / General Manager.
Not authorised to enter into new contracts or approve expenditures beyond assigned limits.

Working Conditions   
Work is performed throughout the property, including guest apartments, corridors, restaurant areas, offices, and outdoor public spaces.
Shifts may include early mornings, late evenings, weekends, and public holidays, based on occupancy levels.
Frequently required to stand, walk, bend, lift, and inspect areas for extended periods.
Exposure to cleaning chemicals, noise, humidity, and varied temperatures.
Must wear uniform and personal protective equipment as required.
Occasionally required to be on call for emergencies or special cleaning projects.

Physical Requirements   Must be physically fit and capable of performing light manual work and inspections.
Ability to lift and carry up to 20–25 kg (45–55 lbs) and handle housekeeping equipment safely.
Frequent standing, walking, bending, reaching, and climbing stairs.
Good eyesight and attention to detail required for inspections.
Must be able to work efficiently under pressure and maintain composure during peak operations.